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PRIVACY POLICY

Our Privacy Policy

HCH Veterinary Physiotherapy respects client privacy. 

Your use of this website and any subsequent use of our services is based on your acceptance of the following information relating to data protection and our use of your personal information.

This privacy policy sets out how HCH Veterinary Physiotherapy uses and protects any information that you provide to us when you use this website or our services.

HCH Veterinary Physiotherapy is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be personally identified, then you can be assured that it will only be used in accordance with this privacy policy statement.

 

What is personal data and how does UK law affect how we use it?

Personal data is information relating to you as an identifiable individual. The UK-GDPR and Data Protection Act 2018, (DPA 2018) requires us as a data controller for your data to:

  • Process your data in a lawful, fair and transparent way;

  • Only collect your data for explicit and legitimate purposes;

  • Only collect data that is relevant and limited to the purpose(s) we have told you about;

  • Ensure that your data is accurate and up to date;

  • Ensure that your data is only kept for as long as is necessary and for the purpose(s) we have told you about;

  • Ensure that appropriate security measures are used to protect your data.

 

The lawful basis for processing your personal data is contained within Article 6 of the UK-GDPR which states:

Processing shall be lawful only if and to the extent that at least one of the following applies:

  1. The data subject has given consent to the processing of his or her personal data for one or more specific purposes.

  2. Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract.

  3. Processing is necessary for compliance with a legal obligation to which the controller is subject.

  4. Processing is necessary in order to protect the vital interests of the data subject or of another natural person.

  5. Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the data controller.

  6. Processing is necessary for the purposes of the legitimate interests pursued by the data controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data and, where the data subject is a child.

 

When might we collect data about you?

We may collect personal information from you when you:

  • Contact us via telephone or email;

  • Make an enquiry regarding our services;

  • Book an appointment.

 

What information do we collect?

The personal information we collect may include but is not limited to the following: your first name(s) and surname, your email address, your address/postcode, your telephone number, and any other details you may provide to us.

 

How do we use this information?

Your information will only be used by us for the following purposes:

 

To process your information requests;

To process any appointment bookings;

To collect payments for any goods/services;

Maintain our administrative records.

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Sharing your personal information

We do not (and will not) sell your data to any commercial third party. We will only share your information if we are required to do so by law. Where we are required to share information, we will share only the minimum of information necessary to fulfil the purpose.

 

Data retention

We retain your personal information for only as long as necessary to fulfil the purpose(s) for which we collected it, including for the purpose of satisfying any legal, accounting, regulatory, disciplinary or reporting purposes.

 

Data security

We adopt data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, transaction information and data stored with respect to our website.

Data that we have collected is held on protected devices, including where it is held as part of a back-up version.

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Last amended: 02.09.2023

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